Frequently Asked Questions

What is Shackleton's Secret?

Shackleton's Secret is a proprietary blend of ingredients traditionally used to boost the immune system. Just mix with water. Enjoy it hot or cold. 

Is Shackleton's Secret pharmaceutical?

No! We use simple powdered food, spice and herbal ingredients inspired by ancient traditions and backed by modern science.

It has no artificial colours, flavours or preservatives and contains no manmade chemicals or sweeteners.

How does your 100% Satisfaction Money Back Guarantee work?

All Shackleton's Secret products have a 14-day money-back guarantee, which means you have 14 days after purchasing your item to request a refund. 

To request a refund, please contact us at info@shackletonssecret.com.

Does Shackleton's Secret donate part of its profits to charity? 

Yes! Shackleton's Secret wants to help worthy causes in our community. Customers who use the "Pay it Forward" form on the website can choose to have their orders support a specific charity. 

Currently the charities we support are Women's Shelters Canada, CAMH - Centre for Addiction and Mental Health, Toronto Humane Society, Just Socks Foundation.

Where is Shackleton's Secret made?

Shackleton's Secret is manufactured in a licensed and government inspected food production facility near Toronto, Ontario, Canada.

Where do the ingredients come from?

Shackleton's Secret is made from domestic and imported ingredients. To ensure the highest standards of quality, the origin countries for some ingredients may change occasionally but they are typically sourced from Canada, USA, India, Egypt and China.

Why aren't their more delivery options?

We want to keep shipping costs low so we use Canada Post Lettermail.

Additional delivery options will come in the future when we can offer those more affordably. 

Can I buy Shackleton's Secret on Amazon?

Not yet. You may be able to order on Amazon and other marketplaces offering faster shipping options in the future. For now, it is only available here.  

Who should not use Shackleton's Secret?

Shackleton's Secret contains honey which should not be given to very young children. 

Allergen warning: Some ingredients are processed in a facility with tree nuts, peanuts, dairy, soy, and wheat products. Do not use if you are allergic or sensitive to these allergens or to any Shackleton's Secret ingredients. 

What should I know about the information on this website?

These website statements and the products of this company are not intended to diagnose, treat, cure or prevent any disease. 

If cough or sore throat persists or becomes worse, seek medical attention.

Consult a healthcare professional before implementing any new diet, exercise, and dietary supplement programs, especially if you have preexisting medical conditions or are taking prescribed medications.

The information on this website mentioning this product or its ingredients have not been evaluated or approved by Health Canada or the United States Food and Drug Administration.

I love your logos and packaging. Can you tell me who designed them?

Yes! Shackleton's Secret's logos and packaging were designed by Paperboat Creations. You can reach them here - https://paperboatcreations.com/

I have another question. How can I contact you?

You can send us an email using "info@ShackletonsSecret.com" or use our contact page here.

I'm ready to try Shackleton's Secret. What do I do?

Easy! Click here to purchase.