Frequently Asked Questions

What is Shackleton's Secret?

Shackleton's Secret is a blend of powdered ingredients traditionally used for year-round throat support. You mix it with very hot water, sip and enjoy.

Is Shackleton's Secret pharmaceutical?

No! We use simple ground or powdered food, spice and herbal ingredients with no artificial colours, flavours or preservatives. It contains no manmade chemicals or sweeteners.

If sore throat or cough persists or becomes worse, seek medical attention.

Is Shackleton's Secret a tea?

No! Technically it is an infusion beverage. You simply mix your desired amount in boiling water. It does not contain any part of the tea plant.  

Is 1/2 teaspoon enough? It doesn't seem like very much.

Yes! A little goes a long way! Simply add 1/2 teaspoon (1.4 grams for Peppermint) to 2 cups (250 ml) of boiling water. You don't need to add any more.

If your mug or cup is smaller than 2 cups you can add a little less. 

Note: Cups used in the USA are a little smaller (240 ml) than Metric cups (250 ml) used in Canada, UK and Europe.

How much is 1/2 teaspoon?

Why is there undissolved powder at bottom of my mug?

This may happen occasionally. It is normal. We don't add any chemicals or non-food additives to help the ingredients blend so you may see some grains at the bottom of your cup. Some people find the last sip gritty. You don't have to drink the last sip to enjoy Shackleton's Secret. 

REMEMBER: You can always put a little less Shackleton's Secret into your cup OR add more water. We recommend using a large mug.

Do I need to use a filter sachet or strainer?

NO! But some people prefer to filter their hot beverages. Its up to you. 

REMEMBER: You can always put a little less Shackleton's Secret into your cup OR add more water. We recommend using a large mug.

Why doesn't Shackleton's Secret come in individual prepackaged servings? 

We don't believe extra packaging is necessary or good for the environment. Our marketing consultants told us to put the product in small pouches inside a big fancy box because then people might be willing to pay more for less. 

We said no. 

For now, we think everybody who buys this product has a teaspoon or measuring spoons. You can add a little less to your cup to suit your taste. We might change our minds if people tell us they want the added convenience of single serving packs. Our pouches are made from FDA and Health Canada compliant materials. 

Where is Shackleton's Secret made?

Shackleton's Secret is manufactured in a licensed and government inspected food production facility near Toronto, Ontario, Canada.

Where do the ingredients come from?

Shackleton's Secret is made from domestic and imported ingredients. To ensure the highest standards of quality, the origin countries for some ingredients may change occasionally but they are typically sourced from Canada, USA, India, Egypt and China.

Why aren't their more delivery options?

Because we want to keep costs down is we use reliable Canada Post Lettermail.

Additional delivery options will come in the future when we can offer those more affordably. Soon you will be able to order on Amazon and other marketplaces offering faster shipping options. 

Who should not use Shackleton's Secret?

Shackleton's Secret contains marshmallow root. Do not use if pregnant or nursing. 

Shackleton's Secret contains honey and peppermint. These should not be given to very young children. 

Allergen warning: Some ingredients are processed in a facility with tree nuts, peanuts, dairy, soy, and wheat products. Do not use if you are allergic or sensitive to these allergens or to any Shackleton's Secret ingredients. 

What should I know about the information on this website?

These website statements and the products of this company are not intended to diagnose, treat, cure or prevent any disease. 

If cough or sore throat persists or becomes worse, seek medical attention.

Consult a healthcare professional before implementing any new diet, exercise, and dietary supplement programs, especially if you have preexisting medical conditions or are taking prescribed medications.

The information on this website mentioning this product or its ingredients have not been evaluated or approved by Health Canada or the United States Food and Drug Administration.

I love your logos and packaging. Can you tell me who designed them?

Yes! Shackleton's Secret's logos and packaging were designed by Paperboat Creations. You can reach them here - https://paperboatcreations.com/

I have another question. How can I contact you?

You can send us an email using "info@ShackletonsSecret.com" or use our contact page here.

I'm ready to try Shackleton's Secret. What do I do?

Easy! Click here to purchase.